If you own a pool with intricate shapes and heavy debris, you know the struggle of keeping it spotless. Beatbot has emerged as a leader in cordless pool cleaning robots, offering two impressive models: the AquaSense 2 and the AquaSense 2 Ultra. This guide dives deep into their differences to help you decide which one fits your needs in 2026.

We evaluate their AI navigation, cleaning capabilities, battery life, and special features. Whether you prioritize basic floor-to-waterline cleaning or demand advanced AI mapping and water clarification, we have you covered. For more on Beatbot’s innovations, check out our dedicated Beatbot page.

1
Best Seller

Beatbot AquaSense X Robotic Pool Cleaner with AI

Beatbot
9.9 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
The Beatbot AquaSense X is a premium robotic pool cleaner that uses AI vision and smart navigation to clean floors, walls, and waterlines autonomously. Its standout feature is the AstroRinse self-cleaning station, which automatically rinses the filter and empties the debris bin every three minutes, making it ideal for pool owners who want truly hands-free maintenance.
Pros & Cons

Pros

  • Industry-first self-cleaning station eliminates manual filter rinsing and debris emptying.
  • AI vision and sensor fusion ensure thorough coverage even in complex pool shapes and at night.
  • All-in-one cleaning capability handles every pool surface including shallow platforms.
  • Convenient water-surface parking and one-touch retrieval simplify removal.
  • Comprehensive warranty (3-year full replacement) and included accessories add value.

Cons

  • High price point may be prohibitive for budget-conscious buyers.
  • Cleaning station and robot ship separately, requiring two deliveries.
  • Requires a minimum water depth of 35 cm (13.8 inches) to operate.
Detailed Review

The Beatbot AquaSense X is a top-tier robotic pool cleaner designed for pool owners who demand the ultimate in convenience and performance. Priced at a premium, it targets those who want to eliminate manual pool cleaning entirely. With its AI-powered navigation and self-cleaning station, this robot aims to set a new standard in the category.

The standout feature is the AstroRinse self-cleaning station, which automatically rinses the filter and empties the 22-liter debris basket in just three minutes. This means you can go weeks without touching the robot or its debris bin. The HybridSense AI Vision system combines camera, infrared, and ultrasonic sensors to map your pool in real time, detect over 40 types of debris, and optimize cleaning paths. It cleans floors, walls, waterlines, and even shallow platforms as small as 1x1 meter.

Build quality is robust, with a dark black finish and dimensions of 17.3 x 11.2 x 17.4 inches, weighing about 26.5 pounds. The included caddy and protection cover add to its practicality. The robot also features smart water-surface parking and one-touch retrieval, making it easy to remove without straining. App and voice control provide remote monitoring and scheduling.

Potential drawbacks include the high cost, which may not suit all budgets. Additionally, the cleaning station and robot are shipped separately, so you will receive two packages. The robot requires a minimum water depth of 35 cm (13.8 inches), so very shallow pools or spas may not be compatible. Some users might find the AI features complex to set up initially.

Overall, the Beatbot AquaSense X is an exceptional choice for pool owners seeking a fully automated cleaning solution. Its self-cleaning station, advanced AI navigation, and all-in-one coverage deliver a hands-free experience that few competitors match. If you are willing to invest in top-tier technology, this robot will save you significant time and effort.

Specifications

Color: Dark Black
Dimensions: 17.32 x 11.22 x 17.4 inches
Weight: 26.46 pounds
Debris Bin Capacity: 22L (station basket)
Water Depth Requirement: Minimum 35 cm (13.8 inches)
Warranty: 3-year full replacement
Includes: Caddy and protection cover (shipped separately)

2
Editor's Pick

Beatbot Genuine Replacement Brush for AquaSense 2

Beatbot
9.8 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
This 4-pack of genuine Beatbot replacement brushes keeps your AquaSense 2 or AquaSense cordless robotic pool cleaner performing at its best. With a 146mm extra-long design and 48 brush pieces per roller, it delivers thorough stain and debris removal, ideal for owners who want reliable, long-lasting pool cleaning.
Pros & Cons

Pros

  • Genuine Beatbot quality ensures perfect fit and compatibility with AquaSense 2 and AquaSense series robots.
  • Enhanced durability with wear-resistant PVC material that stands up to frequent pool cleaning.
  • Wider cleaning coverage thanks to the 146mm extra-long roller brush design.
  • Efficient scrubbing with 48 brush pieces per roller and 45 degree water outlet design.
  • 4-pack value means you always have a spare brush ready when needed.

Cons

  • Only compatible with Beatbot AquaSense 2 and AquaSense series cleaners, not universal or for other brands.
  • Priced at a premium compared to generic aftermarket alternatives, though it is a genuine replacement part.
  • Requires periodic inspection and timely replacement to maintain peak performance, adding to long-term maintenance costs.
Detailed Review

The Beatbot Genuine Replacement Brush for AquaSense 2 Series and AquaSense Series is a must-have maintenance item for owners of these cordless robotic pool cleaners. Designed to fit all four brush positions on AquaSense Pro and compatible with AquaSense 2 Ultra, AquaSense 2 Pro, AquaSense 2, and original AquaSense models, this brush delivers genuine performance that aftermarket parts often fail to match.

For real-world performance, the extra-long 146mm roller brush combines with a 45 degree angled water outlet to scrub away stains, debris, and dirt buildup without creating drag. Each roller skin contains 48 brush pieces, and when two brushes work together on AquaSense Pro, they cover a wide 305mm area per pass. That means less time cleaning and more time enjoying the pool.

Build quality is a clear highlight. The brush is made from advanced PVC wear-resistant material, so it stands up to rough scrubbing on concrete, tile, and vinyl surfaces while staying gentle on liners. The pack includes four replacements, which makes it easy to keep your robot in top shape without frequent reordering.

One consideration is that these brushes are specifically designed for the AquaSense series, so they won't work with other robotic pool cleaners. The genuine part price is also higher than generic options, but for owners who want reliable performance and extended robot lifespan, the investment is justified.

Overall, this replacement brush pack is a smart choice for AquaSense owners who prioritize genuine compatibility, durable construction, and thorough cleaning. If you want to maintain peak suction and scrubbing power, swapping in these brushes when the originals wear down is a simple and effective way to keep your pool sparkling.

3
Limited Time

2025 Upgrade Beatbot Genuine Dual Filter Basket

Beatbot
9.8 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
This Beatbot genuine dual filter basket is a must-have replacement for the AquaSense 2 Ultra, featuring dual-layer 150μm filtration and a 3.5L capacity to trap everything from leaves to fine sand. Ideal for pool owners who want easy maintenance and crystal-clear water without frequent emptying.
Pros & Cons

Pros

  • Genuine Beatbot part ensures perfect fit and compatibility
  • Dual-layer filtration catches both large and microscopic debris
  • Large capacity reduces need for frequent emptying
  • Easy to clean with top access and simple rinse process
  • Anti-clogging design maintains cleaning efficiency

Cons

  • Only compatible with AquaSense 2 Ultra, not other models
  • May be pricier than third-party alternatives
  • No included installation instructions beyond basic cleaning steps
Detailed Review

The Beatbot Genuine Dual Filter Basket is an essential replacement part for owners of the AquaSense 2 Ultra robotic pool cleaner. Designed specifically for this model, it ensures seamless compatibility and maintains the high cleaning standards of your robot. If you want to keep your pool water crystal clear without hassle, this is the filter to get.

Its standout feature is the dual-layer filtration system, using a 150μm mesh that traps everything from large leaves and stones to fine particles like sand, hair, and even oils. The 3.5L capacity is generous, allowing the robot to clean longer before you need to empty it. In real-world use, this means fewer interruptions and consistently cleaner water after each cycle.

Build quality is robust, with high-toughness polyester that resists cracking and stress. The anti-clogging design, which pairs an inner coarse filter with an outer fine filter, prevents blockages and keeps the robot running efficiently. Cleaning is straightforward: just open the top access, separate the filters, pour out debris, and rinse with a hose. The built-in Hall sensor adds convenience by enabling automatic detection when installed.

A potential drawback is that this filter basket is only compatible with the AquaSense 2 Ultra, so owners of other Beatbot models should look elsewhere. Additionally, while the price is reasonable for a genuine part, some may find cheaper third-party options. However, the fit and performance of the genuine article are hard to beat.

Overall, the Beatbot Genuine Dual Filter Basket is a smart investment for AquaSense 2 Ultra users who prioritize easy maintenance and reliable filtration. It delivers on its promises, making pool cleaning less of a chore and more of a set-and-forget experience. Highly recommended for those who want the best from their robot.

4
Top Rated

Beatbot AquaSense 2 Cordless Robotic Pool Vacuum

Beatbot
9.8 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
The Beatbot AquaSense 2 is a cordless robotic pool cleaner with smart surface parking and double-pass waterline scrubbing, ideal for pool owners seeking effortless, thorough cleaning of floors, walls, and waterline with up to 4 hours of runtime.
Pros & Cons

Pros

  • Auto surface parking and one-click app retrieval eliminate the need to reach into the pool.
  • Double-pass waterline scrubbing provides a noticeably cleaner waterline.
  • Long battery life supports extended cleaning sessions for large pools.
  • Wireless charging dock enhances safety and reduces clutter.
  • 3-year full machine replacement warranty offers exceptional peace of mind.

Cons

  • No user reviews available yet to validate real-world performance.
  • Premium price point may be a barrier for budget-conscious buyers.
  • Heavier than some competitors at 27 pounds, which could make retrieval slightly more effort.
Detailed Review

The Beatbot AquaSense 2 is a cordless robotic pool cleaner built for residential inground pools. It targets pool owners who want a hassle-free cleaning solution without the limitations of a cord. With features like smart surface parking and double-pass waterline scrubbing, it aims to deliver a superior clean with minimal effort.

The standout feature is the double-pass waterline scrubbing, which cleans the waterline twice per pass for a deeper, more thorough result than standard robots. The intelligent navigation system uses a 4-core CPU and 16 sensors to optimize cleaning paths, adapting to your pool shape and covering floors, walls, and waterline efficiently. The auto surface parking and one-click app retrieval make it easy to retrieve the robot without reaching into the pool, a significant convenience.

Design and build quality are impressive. The automotive-grade IMR coating resists sun exposure and heat, keeping the robot looking new. The wireless charging dock eliminates cord tangles and water intrusion risks, and the four guide wheels enhance edge and corner cleaning. The 10,000mAh battery provides up to 4 hours of cleaning on a single charge, sufficient for most pools.

However, there are a few considerations. The absence of user reviews means real-world performance and reliability are unverified. The 27-pound weight may be heavy for some users, and the $799 price tag is premium compared to other robotic cleaners. The 3-year full machine replacement warranty is a strong positive, but it doesn't cover accidental damage.

Overall, the Beatbot AquaSense 2 offers innovative features that set it apart from corded competitors. Its smart parking, double-pass scrubbing, and long battery life make it a compelling choice for pool owners who value convenience and are willing to invest in a high-end cleaner. If you prioritize automation and thorough cleaning, this is a strong contender.

Specifications

Color: Dark Grey

Dimensions: 18 x 17 x 9 inches

Weight: 27 pounds

Battery: 10,000mAh, up to 4 hours floor cleaning / 3.5 hours wall/waterline

Charging: Wireless charging dock, full charge in 4 hours

Coverage: Up to 3,230 sq. ft.

Navigation: 4-core CPU, 16 sensors (2 ultrasonic)

Cleaning Paths: S-path for floors, N-path for walls/waterline

Material: Automotive-grade IMR coating

Warranty: 3-year comprehensive protection (full machine replacement)

5

Beatbot AquaSense 2 Cordless Robotic Pool Vacuum

Beatbot
9.7 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
The Beatbot AquaSense 2 is a cordless, intelligent pool robot that cleans floors, walls, and waterline with advanced path optimization. Its standout auto surface parking and app-controlled retrieval eliminate heavy lifting, making it ideal for pool owners with pools up to 3,230 sq ft who want hands-free maintenance.
Pros & Cons

Pros

  • Auto surface parking eliminates heavy lifting and provides easy access for retrieval.
  • App control lets you call the robot back anytime, adding convenience.
  • Cordless operation with long battery life is ideal for large pools.
  • Cleans three surfaces (floor, walls, waterline) for complete pool maintenance.
  • Quiet operation compared to traditional suction cleaners.

Cons

  • Battery life may diminish over time, requiring eventual replacement.
  • Initial price point is higher than basic corded pool vacuums.
  • No debris canister indicator light; you must check manually.
Detailed Review

The Beatbot AquaSense 2 is a 2026 upgrade to the popular cordless robotic pool cleaner line, designed for pool owners with above-ground or in-ground pools up to 3,230 square feet. It targets those who want a truly hands-off cleaning experience without tangled hoses or heavy manual lifting. Priced at a premium, it promises intelligent navigation and auto retrieval to simplify pool maintenance.

Its standout feature is auto surface parking: after cleaning or when the battery runs low, the robot automatically floats to the surface and parks, releasing water via SmartDrain so you can lift it out easily. The app also lets you call it back to the surface with one click, saving you from wading into the pool. The intelligent path optimization ensures the robot covers the floor, walls, and waterline methodically, reducing missed spots common with random-bounce cleaners.

In real-world use, the AquaSense 2 delivers consistent cleaning across most pool shapes, though very intricate corners may need a quick manual touch-up. The cordless design gives it unrestricted movement, and the 26.5-pound weight is manageable once drained. The build feels sturdy, with a dark blue finish that resists fading in sunlight. Battery life is sufficient for large pools, but actual runtime depends on debris density and surface type.

Potential drawbacks include the high initial cost compared to corded alternatives, and battery replacement is inevitable after a few seasons. There is no real-time debris bin level indicator, so you may need to check periodically. Additionally, the app requires a stable Wi-Fi connection for advanced controls. These are minor trade-offs for the convenience offered.

Overall, the Beatbot AquaSense 2 is an excellent choice for pool owners who value automation and ease of use. It excels at reducing daily maintenance effort, especially for those with larger pools. While the price is steep, the combination of auto parking, app control, and thorough cleaning makes it a strong contender in the premium cordless pool robot category.

6

2026 Upgrade Beatbot AquaSense Wireless Pool

Beatbot
9.6 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
The Beatbot AquaSense is a cordless robotic pool cleaner with intelligent path optimization and powerful 5500 GPH suction, ideal for above-ground and in-ground pools up to 2,260 sq ft. Its dual-brush system and wall-climbing capability make it a top choice for pool owners seeking thorough, hands-free cleaning.
Pros & Cons

Pros

  • Cordless operation eliminates tangled cables and provides up to 3 hours of cleaning.
  • Intelligent navigation and obstacle avoidance ensure thorough coverage of complex pool shapes.
  • Strong suction and dual brushes effectively clean floors, walls, and waterline.
  • Durable build with high safety certifications and IP68 water resistance.
  • Easy recharging with a dedicated cordless dock.

Cons

  • Heavy at 27 pounds, which may be cumbersome to lift out of the pool.
  • Premium price point may be a barrier for budget-conscious buyers.
  • Battery life may vary in real-world conditions, especially with heavy use or larger pools.
Detailed Review

The Beatbot AquaSense is a 2026 upgrade to the cordless robotic pool cleaner lineup, designed for both above-ground and in-ground pools up to 2,260 square feet. It aims to deliver a hands-free cleaning experience with advanced AI and powerful suction, making it suitable for homeowners who want to maintain a pristine pool without manual effort.

Standout features include the intelligent path optimization algorithm driven by a quad-core 1.8GHz CPU and 15 sensors, which maps the pool and avoids obstacles in real time. The 5500 GPH suction from a 200W brushless motor allows it to climb walls, including curved surfaces, and capture fine debris down to 150 microns. The dual-brush system with front and rear rollers doubles cleaning efficiency compared to single-brush designs.

Design and build quality are robust: the AquaSense weighs 27 pounds and has an IP68 rating, ensuring it can handle submersion and harsh pool chemicals. The cordless design eliminates the hassle of floating cables, and the charging dock is also cordless for easy recharging. Safety certifications like ETL and CEC add to its reliability.

Potential drawbacks include its weight, which may make lifting the unit out of the pool a bit of a workout. The battery life, while rated at up to 3 hours on floors, could be shorter in practice with heavy suction or wall climbing. Additionally, the price point is high compared to basic pool cleaners, but the included 2-year full machine replacement warranty offers good value.

Overall, the Beatbot AquaSense is a capable, intelligent pool vacuum that excels at cleaning all surfaces. For pool owners who prioritize convenience and thorough cleaning, it is a strong investment. The combination of smart navigation, powerful suction, and cordless freedom makes it a top contender in the premium robotic pool cleaner market.

7

Beatbot AquaSense 2 Ultra Cordless Robotic Pool

Beatbot
9.6 /10
AI Score
AI score rating is a scoring system developed by our experts. The score is from 0 to 10 based on the data collected by the AI tool. This score doesn't impact from any manufacturer or sales agent websites. Learn more ›
The Beatbot AquaSense 2 Ultra is a premium cordless robotic pool cleaner that uses AI camera mapping to navigate complex inground pools and perform 5-in-1 cleaning. Its smart surface parking and app control make retrieval hassle-free, ideal for pool owners who want advanced, hands-free maintenance.
Pros & Cons

Pros

  • Advanced AI mapping and obstacle detection ensure thorough coverage of complex pool shapes.
  • Cordless design with submarine propulsion and Smart Surface Parking for easy handling.
  • 5-in-1 cleaning includes water clarification, saving time and reducing the need for extra equipment.
  • Intuitive app control with dual connectivity and remote monitoring.
  • Strong build quality and 3-year full replacement support.

Cons

  • Premium cost places it in the high-end segment of robotic pool cleaners.
  • No verified customer reviews yet, so long-term field performance remains unproven.
  • Caddy and cover ship separately, so delivery may arrive in multiple shipments.
Detailed Review

The Beatbot AquaSense 2 Ultra is a cordless robotic pool cleaner designed for complex inground pools. It combines AI-powered mapping with a 5-in-1 cleaning system to handle floors, walls, waterline, and surface debris while improving water clarity. This is a premium solution for pool owners who want minimal manual work and maximum coverage.

The standout feature is its AI camera mapping, which creates precise routes and detects obstacles in real time. The robot adapts to multi-level pools and even identifies plant debris like leaves and berries during floor cleaning. In the app, you can view cleaning paths, schedule sessions, and monitor water conditions via dual WiFi or Bluetooth connectivity.

Performance is boosted by submarine propulsion and intelligent path optimization with 27 sensors. The robot avoids obstacles, escapes tight corners, and cleans in efficient S and N patterns. When the clean is done or battery drops below 12%, Smart Surface Parking returns it to the surface, and one-touch app control brings it to the pool edge for easy retrieval.

Build quality is robust, featuring UV and heat-resistant automotive-grade IMR coating. The cleaner has passed 200+ quality tests and holds 15 certifications, and it is backed by a 3-year full replacement warranty. The included caddy and protection cover make transport and off-season storage simple, though they ship separately.

While the price is steep and there are no verified customer reviews yet, the AquaSense 2 Ultra offers a compelling set of premium features. For pool owners tired of multiple cleaning tools and manual retrieval, this cordless, app-controlled robot is a powerful investment.

Specifications

Brand: Beatbot

Model: AquaSense 2 Ultra

Color: Dark Green

Dimensions: 18 x 17 x 11 inches

Product Group: Lawn & Patio

Cleaning Coverage: Floor, walls, waterline, and surface

Connectivity: 5G/2.4G WiFi and Bluetooth

Warranty: 3-year full replacement

Included: Clarifying Agent Kit, Caddy, and Protection Cover (caddy and cover ship separately)

Buying Guide

AI Navigation and Mapping

The AquaSense 2 uses CleverNav with 16 sensors and ultrasonic mapping for intelligent path optimization. It adapts to your pool shape with S and N patterns, ensuring full coverage. The AquaSense 2 Ultra takes it further with AI camera mapping, real-time route viewing in the app, and TÜV-certified privacy protection. For complex pools with multiple levels, the Ultra’s AI platform cleaning and plant debris detection are game‑changers.

If your pool is relatively simple, the AquaSense 2’s navigation is more than adequate. But for intricate layouts, the Ultra’s vision system gives you total control. Compare other navigation technologies in our comparisons hub.

Cleaning Capabilities

Both models clean floors, walls, and waterlines, but the AquaSense 2 offers double‑pass waterline scrubbing for a deeper clean. The AquaSense 2 Ultra adds surface cleaning with its skimmer mode and water clarification via the ClearWater system, which binds fine particles for improved clarity. It also includes a clarifying agent kit.

For pools that accumulate surface debris like leaves and insects, the Ultra’s 5‑in‑1 cleaning (floor, walls, waterline, surface, and water clarification) is a significant advantage. If you mainly need underwater cleaning, the AquaSense 2 delivers excellent results at a lower cost.

Battery Life and Coverage

The AquaSense 2 provides up to 4 hours of floor cleaning (3.5 hours for walls/waterline) on a 10,000mAh battery, covering pools up to 3,230 sq. ft. The AquaSense 2 Ultra has a similar runtime but adds intelligent battery management and automatic surface parking when the battery drops below 12%. Both models recharge wirelessly in about 4 hours.

For larger pools, both robots handle the job, but the Ultra’s SmartDrain system releases water weight for effortless retrieval. Consider your pool size and how often you want to recharge when choosing. For tips on maximizing battery life, see our above ground pool cleaners guide.

Smart Features and App Control

Both models offer app control via 5G/2.4G WiFi or Bluetooth, scheduling, and real‑time monitoring. The AquaSense 2 Ultra adds voice broadcast, OTA updates, and a dedicated surface parking button. Its AI Quick Mode cleans visible debris up to 50% faster. The AquaSense 2 has one‑click app parking but lacks the Ultra’s advanced AI modes.

The Ultra’s dual connectivity (WiFi + Bluetooth) ensures reliable control even in areas with weak signals. If you value cutting‑edge app features and AI assistance, the Ultra is the clear choice. Alternatively, the AquaSense 2 provides a solid, user‑friendly experience without the extra cost.

Final Thoughts

After comparing these two, the Beatbot AquaSense 2 Ultra stands out for pools with complex layouts and demanding debris, thanks to its AI camera mapping and water clarification. For most standard pools, the Beatbot AquaSense 2 Cordless Robotic Pool Vacuum offers exceptional value with double‑pass waterline scrubbing and long battery life. Meanwhile, the Beatbot AquaSense 2 Ultra Cordless Robotic Pool excels when you need surface cleaning and water polishing. Make your choice based on your pool’s needs and enjoy a cleaner swimming experience.

Frequently Asked Questions

Does the AquaSense 2 Ultra clean the water surface?

Yes, the AquaSense 2 Ultra includes a skimmer mode that cleans the water surface, removing leaves and debris. This is a key difference from the standard AquaSense 2, which focuses on underwater cleaning only. The Ultra’s 5‑in‑1 system ensures comprehensive pool coverage.

How long does the battery last on the AquaSense 2?

The AquaSense 2 provides up to 4 hours of floor cleaning or 3.5 hours of wall and waterline scrubbing on a single charge. It covers pools up to 3,230 sq. ft. The wireless charging dock recharges the robot fully in about 4 hours.

Is the AquaSense 2 suitable for above‑ground pools?

Absolutely. Both the AquaSense 2 and AquaSense 2 Ultra work with above‑ground and in‑ground pools. They adapt to various pool shapes and materials like concrete, tile, vinyl, and fiberglass. For more details on above‑ground setups, see our Aiper comparison article for similar wireless options.</p

What is the warranty on Beatbot pool cleaners?

Beatbot offers a 3‑year full‑replacement warranty on the AquaSense 2 and AquaSense 2 Ultra, meaning they replace the entire unit rather than repair it. This provides peace of mind and minimizes downtime. The warranty covers defects and performance issues, backed by customer support.